Return Policy – Vapor High USA
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Return Policy

Return Policy

We accept returns of all unopened items for 15 calendar days. The 15 calendar days are calculated from the time of purchase. There will be a 15% restocking fee applied. If an item arrives defective, we exchange the item. Customer pays the return shipping fees for the defective item and we take care of the shipping cost of the replacement item. We do not provide refunds for used items. If you receive a defective item, please contact us at returns@vaporhighusa.com to obtain RMA# and return barcode along with instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer instead email orders(at)vaporhighusa.com to obtain a RMA#.


There will no returns under any situations where the item is returned after 15 calendar days after purchase date.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@vaporhighusa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders(at)vaporhighusa.com. We will inform you with specific instructions on submitting a return.

Warranty

All warranties mentioned on www.vaporhighusa.com are honored by the manufacturer of the product only and not by www.vaporhighusa.com. It is your responsibility to register the product immediately with the manufacturer to be covered by the warranty.


Shipping
To return your product, you should follow the instruction sent to you after you make a request to return your item by email at orders(at)vaporhighusa.com


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping any item purchased on the site, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.